FAQ

FAQ

  • Our therapists are trained in a wide range of therapeutic modalities, and the approach we use depends on your specific concerns and goals for counseling. Some of the modalities we offer include:

    • Cognitive Behavioral Therapy (CBT)

    • Acceptance and Commitment Therapy (ACT)

    • Mindfulness-Based Cognitive Therapy (MBCT)

    • Eye Movement Desensitization and Reprocessing (EMDR)

    • Dialectical Behavior Therapy (DBT) skills

    • Internal Family Systems (IFS)

    • Brainspotting

    • Solution-Focused Brief Therapy

    • Motivational Interviewing

    • Gottman Method (for couples counseling)

    • Play Therapy

    • Sand Play Therapy

    • Sand Tray Therapy

    Our therapists often blend multiple approaches to create a personalized treatment plan tailored to your needs. Specific approaches and options will be part of the conversation as you discuss what you’d like to address in counseling, ensuring that we collaborate to find the best fit for your goals.

  • People seek therapy for many different reasons, and it’s not uncommon to wonder if it’s the right step for you. Often, individuals come to us because they feel overwhelmed, stuck, or unsure how to navigate challenges in their lives. You might notice recurring patterns in your thoughts, emotions, or behaviors that you’d like to change, or you might be struggling with a specific issue that feels too big to manage on your own.

    Here are just a few examples of situations and concerns that therapy can help address:

    • Emotional challenges: Feeling anxious, depressed, or unable to manage stress effectively.

    • Life transitions: Adjusting to changes like a new job, divorce, moving, or becoming a parent.

    • Relationship difficulties: Navigating conflict, communication issues, or disconnection with a partner, family member, or friend.

    • Grief and loss: Coping with the death of a loved one or other significant losses.

    • Trauma and healing: Processing past experiences that continue to affect your thoughts, emotions, or behaviors.

    • Self-discovery: Exploring your values, beliefs, or identity and finding greater purpose and meaning in life.

    • Behavioral patterns: Breaking cycles of procrastination, self-sabotage, or unhealthy habits.

    • Work or school stress: Managing burnout, career challenges, or difficulties balancing responsibilities.

    • Parenting and family dynamics: Navigating the complexities of parenting, blended families, or caregiving roles.

    • Chronic health conditions: Finding ways to cope with pain, illness, or the emotional toll of a medical diagnosis.

    Sometimes, people come to therapy without a clear problem in mind—they just know something feels “off,” or they want to feel more fulfilled in their lives. Others may have tried therapy before, with varying levels of success, and are seeking a fresh perspective or a therapist who feels like a better fit.

    Therapy is a space where you can explore what’s going on in your life without judgment, in a way that’s tailored to your unique needs and experiences.

  • Yes, we offer both in-person and virtual therapy sessions, providing flexibility to meet your needs and preferences. Depending on the therapist, there may be options for in-person counseling at our office or secure online therapy sessions from the comfort of your home.

    It’s important to note that some therapies are typically better suited for in-person sessions. For example, play therapy and other approaches involving hands-on or experiential techniques, such as sand tray or art-based therapies, are usually held in the office to allow full access to the tools and environment needed for effective work.

    When you contact us, we’ll discuss your preferences and goals to help determine the best format for your therapy. Whether you prefer in-person or virtual sessions, our priority is to create a safe and supportive space where you can focus on your growth and well-being.

  • The length of therapy sessions can vary depending on your specific needs and the focus of counseling. Typically, most sessions are approximately 55 minutes long, but this may differ based on the issue being addressed or the structure of therapy. Whatever the session length, it is discussed and agreed upon in advance as part of the scheduling process.

    In terms of frequency, most clients are seen once a week. However, this can also vary depending on your goals and the type of therapy being provided. Some clients may attend therapy more frequently during particularly challenging times, while others may shift to biweekly or monthly sessions as their needs evolve.

  • The ages we work with vary depending on the therapist. Our play therapists typically work with children as young as 4 years old, while other therapists focus on working with adults, older teens, or a combination of both. Each therapist has their own areas of expertise and preferred age groups, which helps ensure the best possible fit for your needs.

    When you contact us to schedule a session, we’ll discuss your age group and any specific preferences or goals you have for therapy. This allows us to match you with a therapist who is experienced in working with individuals in your age range and who can provide the support you’re looking for.

  • As therapists (LCMHCs, LCMHCAs, and LCSWs), we provide therapy but cannot prescribe medications. Physicians, such as psychiatrists (MDs), nurse practitioners, or physician assistants (PA’s) are typically able to prescribe medications. We can refer you to local providers if medication might be helpful in improving your overall functioning and managing symptoms. We’re happy to discuss this further with you during your sessions.

About Services

  • We’re excited that you’ve decided to start your journey with us! To schedule a session, please call our office at (336) 884-9510 or email us at hello@newdayhp.com. From there, we can match you with a therapist that’s right for you. We look forward to speaking with you text goes here

  • Read more about verifying your insurance here.

  • Whether you’re meeting with your counselor virtually or in person, we want to make the process as smooth as possible:

    • Virtual Sessions: For virtual sessions, including your first session, your counselor will provide you with a secure session link in advance. If you have any trouble receiving the link or accessing your session, please don’t hesitate to contact our office at (336) 884-9510 or email us at hello@newdayhp.com for assistance.

    • In-Person Sessions: For in-person sessions at our High Point office, clients are asked to wait in the lobby for their therapist to come and greet them at the time of the appointment. There is also a sign in the lobby with these instructions as a helpful reminder.

    If you’re unsure where to go or have any questions about your appointment, our office team is happy to assist you in ensuring everything goes smoothly.

  • Your appointment is reserved just for you. If you need to cancel, we ask that you provide at least 48 hours' notice. This allows us to offer the time to another client who may need it.

  • If your appointment is canceled with less than 48 hours' notice or you do not attend your scheduled session, you will be charged the full fee for the missed session ($130). If we have your card information on file, this amount will be charged automatically. If not, your balance will need to be paid before a new appointment can be scheduled.

  • We understand that emergencies happen, and canceling or missing an appointment can feel frustrating. However, the $130 fee reflects the time that was reserved for you, which could have been scheduled with another client. Our counselors are only paid for held sessions, as we do not receive government subsidies or grants to cover our salaries or services.

    When appointments are canceled with less than 48 hours' notice, it’s often too late to fill the spot—even if there is a waiting list—because other clients must coordinate their schedules, too. Additionally, insurance does not reimburse for missed or late-canceled sessions, so the fee helps ensure we can continue to provide quality care for all of our clients.

  • We understand that delays can happen unexpectedly. However, if you are running late for your appointment, it’s important to contact us as soon as possible to let your counselor know. Counselors will typically wait up to 15 minutes for you to arrive. If you have not contacted us or arrived within that time frame, your counselor may assume you are not coming and may leave the office or move on to other responsibilities.

    If you arrive after 15 minutes without prior notice, it’s possible that your session may not be able to proceed, and you may be charged the full fee for a missed appointment. As with the cancellation policy, this fee will need to be paid before scheduling a new appointment.

    We encourage all clients to communicate promptly if they’re running behind to ensure the best possible outcome for your session and your counselor’s schedule.

  • While we strive to provide consistent and timely care, there may be rare occasions when a counselor has an emergency, becomes unexpectedly ill, or needs to cancel with less than 48 hours' notice. Similarly, in rare cases, a prior session may run over due to an emergency, which could cause your counselor to start your session later than planned. If this occurs, our group will notify you as soon as possible, and we will make every effort to reschedule your session promptly. We also track these events to ensure they remain exceptional rather than frequent occurrences.

    As a group, we value fairness and understand that life is unpredictable. Just as we extend grace to clients who occasionally need to cancel due to illness or other unforeseen circumstances, we ask for the same understanding when emergencies affect our team. However, it’s important to note that if a pattern of frequent, last-minute rescheduling occurs—either on the part of the client or the counselor—we will address this to ensure therapy remains productive and consistent for all parties.

    We are committed to open communication and working with you to maintain a reliable and supportive therapy experience. If you ever have questions or concerns, please feel free to reach out to our office at (336) 884-9510 or hello@newdayhp.com.

Scheduling & Appointments

(more FAQ coming soon)